[x close]

We're making some changes to the Yorkshire Building Society branch network

As one of the largest and strongest building societies in the UK, we continually review how our Society is run to make sure we’re acting in the best long-term interests of all our members. That’s why, after careful consideration, we’re closing some of our Yorkshire Building Society branches.

Details of the branches that are affected are in the table below.

Why are we making these changes?

Over time we have seen fewer of our members using branches and an increasing number using the internet to manage their accounts. We are still fully committed to offering a face-to-face service but also need to recognise the evolving ways in which customers want to transact.

Branches that are affected

There may be other branches that are more convenient for you. You can check address details and opening hours for all of our branches and local agencies by using our branch finder

Yorkshire Building Society local agencies

Yorkshire Building Society carefully selects businesses to act as local agencies on our behalf. Agencies are able to offer Yorkshire Building Society savings accounts and simple savings transactions. There are some differences between Yorkshire Building Society branches and Yorkshire Building Society agencies such as daily and weekly withdrawal limits, for more details please click here.

Proposed closing branch Nearest Yorkshire Building Society location
Abergele Rhyl
Alnwick Berwick-upon-Tweed local agency or Newcastle branch
Cleveleys Blackpool
Coulsdon Croydon
Cowbridge Talbot Green local agency or Cardiff branch
Dunoon Greenock
East Grinstead Oxted
Farsley Pudsey
Lewisham Bromley
Llangefni Llandudno
Mirfield Dewsbury or Huddersfield
Monmouth Abergavenny local agency or Bristol branch
Newquay Falmouth, Penzance, or St Ives local agencies or Plymouth branch
Oban Helensburgh local agency or Glasgow branch
Paisley Cardonald local agency or Glasgow branch
Prestatyn Rhyl
Selsdon Croydon
Waterloo, Huddersfield Huddersfield
Windermere Kendal local agency or Lancaster branch
Wyke, Bradford Cleckheaton

back to top

Managing your accounts

The type of account you have with us will determine how and where you can manage it.

  • Members who can manage their account in branch will be still be able to use any of our Yorkshire Building Society branches or local agencies to service their accounts and have access to our wide range of Yorkshire Building Society products and services.
  • A number of Chelsea Building Society accounts can be managed online and over the phone.  Please be aware that not all accounts are the same and online services will vary from account to account. To find out what you can do online with your savings accounts look at the table below.  Alternatively to find out more about how you can manage all of your Chelsea products, please visit Managing your Chelsea Building Society accounts  page.

What can I do with my account online?

The table below shows which online services are available for each of our savings products.

We’re currently working on extending our online services to more products so if you can’t see your account in the list below, please keep checking as over the coming weeks we’ll be adding more.

  View statements Pay in using debit card Withdrawals Standing orders Amend interest instructions Close account
Online            
eSaver Reward Yes Yes Yes Internal only Yes Yes
Internet Saver (ex eBond) Yes Yes Yes Internal only Yes Yes
eISA/Online ISA Yes Yes Yes Internal only No Yes
eISA (ex Fixed Rate ISA) Yes Yes Yes Internal only No Yes
Fixed Rate eISA Yes Yes* No No No No
Fixed Rate eBond Yes Yes* No No Yes No
Tax-free            
Online Help to Buy ISA Yes Yes Yes No No Yes
Easy Access            
Offset Yes Yes Yes Yes No Yes
Offset Plus Yes Yes Yes No No Yes
Branch Instant ex-Offset Yes Yes Yes Yes Yes Yes
Cash Transactor (passbook) Yes No No No No No
Cash Transactor (statement) Yes Yes Yes Yes No Yes

*While open for deposits

Once you register for online access to your accounts, you can also use the same password for any telephone transactions (subject to the terms of your account).

Register for online services

Managing your account online is quick, safe and convenient. It takes minutes to register and once you have received your registration letter, you can take advantage of some of our online services:

Click here to register. If you need help, please call our dedicated online team on 0345 850 4041.

Already registered for online services?

If you have already opened an online savings account, you’re already registered. The features available to you will vary depending on the type of account you have.

 

You don’t need to do anything right now

We understand that this may be a significant change for some customers and we’re here to help you find the best way forward following the closure of this branch. If you have any questions or concerns about this branch closure or other ways to manage your accounts please don’t hesitate to get in touch on 0345 1200 867 or talk to us in branch.

We are here to help.