YBS Annual General Meeting 2010

For a Society that's strong, secure and reliable...

  • Chairman's letter
  • Chief Executive's welcome
  • How to vote
  • Notice of Meeting
  • AGM location
  • Your questions
  • Your directors
  • Resolutions
  • Member matters
  • Service matters
  • Community matters
  • Working for you
  • Financial Services Compensation Scheme

Working for you

Our success in achieving our ongoing commitment to customer service is reflected in two ways:

  • regular customer satisfaction surveys. Once again 9 out of 10 respondents said they would recommend us to their family or friends; and
  • Industry awards in 2009, including; Which 'Best Financial Services Provider' (short-listed), Moneyfacts 'Best Monthly Savings Account Provider' (commended), Moneyfacts 'Best Internet Savings Account Provider' (commended) and Moneyfacts 'Best Long Term Fixed Rate Mortgage Provider' (winner).

The Society has been rated in the top five in the finance sector for customer service, in the last two independent consumer surveys conducted by Which?

The Yorkshire was proud to be 'highly commended' in the Mortgage Finance Gazette awards for the way we've approached and embedded the Financial Services Authority's principle of 'Treating Customers Fairly' throughout the Society.

Throughout the current challenging economic climate, our customer satisfaction surveys show that customers believe our service has remained at high levels - 92% rate us as 'excellent' or 'good'.


Downloads

  • Summary financial statement
  • Report and Accounts 2009
  • Summary directors' remuneration report
  • Current Society Rules

You can vote...

  • Post
  • In Person
  • Online

www.ybs.co.uk | www.barnsley-bs.co.uk

Yorkshire Building Society is authorised and regulated by the Financial Services Authority. Yorkshire Building Society are entered in the FSA register and our FSA registration number is 106085.

This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security. Head Office: Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ. Tel: 0845 1 200 100.*

* Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more.