secure messaging

Log-in to send a secure message

1. Log in to your account

Login image - says register and login

Online Services users can send us a secure message simply by logging into their account.

Not registered?

If you are not registered for Online Services please ring us on 0345 850 4041* to discuss your account; alternatively you can register online to use our Online Services.

2. Write message

message images says message centre my messages and write new

On the Contact Us menu, under 'Message center, select 'Write New'.

As well as sending us a message, this service provides an integrated self-help option and unlike email allows us to include personal or account specific details in our reply.

3. Email notification

Email notification says would you like an email to let you know when we've replied to your message - yes no then send and cancel buttons

You also have the option to receive an email notification to tell you when we've replied to your secure message.

The reply is available to view the next time you log in.

Get in touch

Call us

9am - 5pm: Mon to Fri
9am - 1pm: Sat