Contact numbers for existing Chelsea customers

Lost or stolen Chelsea cards
Please notify us immediately by contacting any of our branches or by telephoning the 24 hour emergency number 0845 603 5066* or by telephoning 08457 045 111*, quoting your name and Savings account number.

You must confirm your telephone message in writing within three days to our Savings Department at Thirlestaine Hall, Cheltenham, Glos GL53 7AL. Please refer to the terms of your account for full details.

Mortgages

Click here, if you are thinking of moving home

• General mortgage queries - 0845 607 6612*
• Existing customers looking to review their mortgage - 0800 389 2429
• Existing customers looking to borrow extra - 0800 731 5854
  Call us 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday
• Existing customers moving home - 0800 345 7744
  Call us 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 1pm Saturday

Insurance
Household and Mortgage Payment Protection Insurance:

• To set up a new policy or cancel an existing policy - 0845 603 4898*
  Call us 9am to 8pm Monday to Thursday, 9am to 6pm Friday, 9am to 12 noon Saturday
• General enquiries - 0845 603 4897*
  Call us 9am to 5pm Monday to Friday

Lifestyle Protection Unit - 0800 132 351
Call us 9am to 8pm Monday to Thursday, 9am to 5pm Friday, 9.30am to 12 noon Saturday

*Calls to 0845 numbers cost up to 5p per minute from BT landlines (Source: Ofcom 2 April 2007 - www.ofcom.co.uk). Call costs from mobiles or other providers may vary, please contact your provider for details. Chelsea does not receive any share of the call charge. Calls may be recorded, and or monitored for security, training and customer service purposes.