| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| Online savings | 0845 850 4041 | Monday - Friday: 8am to 8pm Saturday: 9am to 1pm For any password resets our automated lines are open 24 hours a day. |
| General queries | 0845 744 6622 | Monday - Friday: 8am to 8pm Saturday: 9am to 1pm For balance queries and recent transactions our automated line is open 24 hours a day. |
| Call Direct - telephone transactions | 0845 601 2710 | Monday - Friday: 8am to 8pm Saturday: 9am to 1pm |
| Lost or stolen cards | 0845 603 5066 Alternatively call your nearest Chelsea branch. |
Available 24 hours. Please quote your name and savings account number. NB. You must confirm your telephone message in writing within three days to our Savings Department at Timbercombe House, Charlton Kings Business Park, Cirencester Road, Cheltenham, Glos GL53 8DZ. Please refer to the terms of your account for full details. |
| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| General queries | 0845 166 9300 | Monday - Friday: 8am to 8pm Saturday: 9am to 1pm For balance queries, recent transactions and to make a payment using your debit card our automated line is open 24 hours a day. |
| Looking to borrow more | 0845 166 9218 | Monday - Friday: 9am to 5pm Saturday: 9am to 12.30 pm |
| Moving home | 0845 166 9218 | Monday - Friday: 9am to 5pm Saturday: 9am to 12.30 pm |
| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| Existing Buildings & Contents or Mortgage Payment Protection Insurance | ||
| General queries | 0845 603 4897 | Monday - Friday: 9am to 5pm |
| Cancel an existing policy | 0845 603 4897 | Monday - Friday: 9am to 5pm |
| Protection Insurance | ||
| Lifestyle Protection Unit | 0800 132 351 | Monday - Friday: 9am to 5pm |
| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| All queries | (+44) 1242 874 996 | Monday - Friday: 8am to 8pm Saturday: 9am to 1pm For balance queries, recent transactions, password resets, and to make a payment using your debit card our automated line is open 24 hours a day. |
Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more. Landline calls to 0800 numbers are free. Mobile phone providers may charge.
All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Principal office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Yorkshire Building Society is a member of the Building Societies Association and is authorised and regulated by the Financial Services Authority. It is entered in the FSA register and our FSA registration number is 106085.
This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more.
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