Telephone numbers - Existing customers

Information
In order for us to deal with your account more efficiently,
please have your 10 digit account number to hand.

Savings

Type of enquiry Telephone number Opening hours
Online savings 0845 850 4041 Monday - Friday: 8am to 8pm
Saturday: 9am to 1pm

For any password resets our automated lines are open 24 hours a day.
General queries 0845 744 6622 Monday - Friday: 8am to 8pm
Saturday: 9am to 1pm

For balance queries and recent transactions our automated line is open 24 hours a day.
Call Direct - telephone transactions 0845 601 2710 Monday - Friday: 8am to 8pm
Saturday: 9am to 1pm
Lost or stolen cards 0845 603 5066

Alternatively call your nearest Chelsea branch.
Available 24 hours.
Please quote your name and savings account number.

NB. You must confirm your telephone message in writing within three days to our Savings Department at Timbercombe House, Charlton Kings Business Park, Cirencester Road, Cheltenham, Glos GL53 8DZ. Please refer to the terms of your account for full details.
Textphone facility 18001 0845 1200 851 Monday - Friday: 8am - 8pm
Saturday: 9am to 1pm

Mortgages

Type of enquiry Telephone number Opening hours
General queries 0845 166 9300 Monday - Friday: 8am to 8pm
Saturday: 9am to 1pm

For balance queries, recent transactions and to make a payment using your debit card our automated line is open 24 hours a day.
Looking to borrow more 0845 166 9218 Monday - Friday: 9am to 5pm
Saturday: 9am to 12.30 pm
Moving home 0845 166 9218 Monday - Friday: 9am to 5pm
Saturday: 9am to 12.30 pm

Insurance

Type of enquiry Telephone number Opening hours
Existing Buildings & Contents or Mortgage Payment Protection Insurance
General queries 0845 603 4897 Monday - Friday: 9am to 5pm
Cancel an existing policy 0845 603 4897 Monday - Friday: 9am to 5pm
Protection Insurance
Lifestyle Protection Unit 0800 132 351 Monday - Friday: 9am to 5pm

Overseas callers

Type of enquiry Telephone number Opening hours
All queries (+44) 1242 874 996 Monday - Friday: 8am to 8pm
Saturday: 9am to 1pm

For balance queries, recent transactions, password resets, and to make a payment using your debit card our automated line is open 24 hours a day.

Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more. Landline calls to 0800 numbers are free. Mobile phone providers may charge.

All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.

Contact us

Choose Chelsea Offset Find your nearest branch

Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in the Financial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.

References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

Buy to Let mortgages are not regulated by the Financial Conduct Authority.

This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.

Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more.

Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Yorkshire Building Society is a member of the Building Societies Association and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Yorkshire Building Society is entered in theFinancial Services Register and its registration number is 106085. Principal Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.

References to 'YBS Group' or 'Yorkshire Group' refer to Yorkshire Building Society, the trading names under which it operates (Barnsley Building Society, the Barnsley, Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.

Buy to Let mortgages are not regulated by the Financial Conduct Authority

This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.

Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more.

Get in touch with us:

  • Call us:
    http://www.thechelsea.co.uk/contact/index.html
  • Find a branch:
    http://www.thechelsea.co.uk/contact/branch_finder.html
  • Manage your accounts online:
    http://www.thechelsea.co.uk/security/online_help.html