Telephone numbers - Existing customers
Savings
| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| Online savings | 0845 850 4041 | Monday - Thursday: 8am to 8pm Friday: 8am to 6pm Saturday: 9am to 1pm |
| General queries | 0845 744 6622 | Monday - Thursday: 8am to 8pm Friday: 8am to 6pm Saturday: 9am to 5pm |
| Call Direct - automated telephone transactions | 0845 601 2710 | Monday - Thursday: 8am to 8pm Friday: 8am to 6pm Saturday: 9am to 5pm |
| Lost or stolen cards | 0845 603 5066 or 08457 045 111 Alternatively call your nearest Chelsea branch. |
Available 24 hours. Please quote your name and savings account number. NB. You must confirm your telephone message in writing within three days to our Savings Department at Thirlestaine Hall, Cheltenham, Glos GL53 7AL. Please refer to the terms of your account for full details. |
Mortgages
| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| General queries | 0845 607 6612 | Monday - Thursday: 8am to 8pm Friday: 8am to 6pm Saturday: 9am to 5pm |
| Looking to borrow more | 0800 731 5854 | Monday - Thursday: 8am to 8pm Friday: 8am to 6pm Saturday: 9am to 5pm |
| Moving home | 0800 341 341 | Monday - Friday: 9am to 5pm except Wednesday: 9.30am to 5pm Saturday: 9am to 12 noon |
Insurance
| Type of enquiry | Telephone number | Opening hours |
|---|---|---|
| Buildings & Contents or Mortgage Payment Protection Insurance | ||
| General queries | 0845 603 4897 | Monday - Friday: 9am to 5pm |
| Set up a new policy or cancel an existing policy | 0845 603 4898 | Monday - Thursday: 9am to 8pm Friday: 9am to 6pm Saturday: 9am to 12 noon |
| Protection Insurance | ||
| Lifestyle Protection Unit | 0800 132 351 | Monday - Thursday: 9am to 8pm Friday: 9am to 5pm Saturday: 9.30am to 12 noon |
Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more. Landline calls to 0800 numbers are free. Mobile phone providers may charge.
All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
Chelsea Building Society and the Chelsea are trading names of Yorkshire Building Society. Principal office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Yorkshire Building Society is a member of the Building Societies Association and is authorised and regulated by the Financial Services Authority. It is entered in the FSA register and our FSA registration number is 106085.
This site is intended for UK Residents unless otherwise stated. All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more.
Get in touch with us:
- Call us:
http://www.thechelsea.co.uk/contact/index.html - Find a branch:
http://www.thechelsea.co.uk/contact/branch_finder.html - Manage your accounts online:
http://www.thechelsea.co.uk/security/online_help.html