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Your guide to our online mortgage application

Our online application process is offered without advice. Read our guide to find out what this means.

On the 26th April 2014, the Financial Conduct Authority, who regulate financial services in the UK, introduced updated rules for mortgage lenders and advisers.

As a result of these changes, in certain circumstances, you can apply for a mortgage without taking advice, this is known as an "execution only" mortgage application. You can only do this online; however, you will need to know the details of the mortgage you want, and be able to deal with the application yourself without speaking to an adviser.

Your application

If you choose to apply for a mortgage with us online please ensure you understand how we will process your mortgage application by carefully reading the important information on this page.

Upon receipt of your application we will complete an assessment based on the information you have given and what we have found on your credit file. We will then contact you by email to confirm who will be processing your application and provide you with a list of documents that we will need in order to issue you with a mortgage offer. To help in getting a mortgage offer sooner, please review our Lending Criteria guide. Within this section you will find a list of documents we will usually request.

When processing your application we will regularly update you by email. If we need to discuss your application in more detail with you, we will call you. You will be provided with the email address of your processing team when we receive your application should you need to contact us.

Making changes to your application

If you would like to make any changes to your online application, the Case Manager dealing with your application cannot advise you on these changes but can take instruction from you on what changes you require. All requests to make changes must be made by email or by post.

We have a range of online tools to help you in making decisions regarding your mortgage application:

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Frequently Asked Questions

The loan amount I requested is not affordable. Can I still proceed with my application?

If you wish to proceed with your application you may want to consider:

  • Reducing the amount you wish to borrow
  • Extend your mortgage term, providing this doesn’t take you beyond retirement age

Use our borrowing calculator to find out how much you can borrow.

When we assess your mortgage application, we use both your income and outgoings to determine how much we can lend you. We collect information available from Credit Reference Agencies, bank statements and what you have told us. If we find details of additional outgoings that were not declared on your application this may affect the maximum amount you can borrow.

What can I do if the property being mortgaged has been down valued?

If you wish to proceed with your application you may want to consider;

  • Reduce your borrowing amount to remain within the specific Loan to Value (LTV) limit of the product you have chosen (if applicable) or
  • Keep the amount you wish to borrow, but switch to another product with a higher LTV limit. Please note the maximum LTV permitted for an online application is 90%. If you need to borrow more than 90% of the value of the property you will need to receive advice. Please review What if I want to receive advice regarding my application?

If you are purchasing a property and it is down valued, this means the independent valuer has used their professional opinion and in the current market does not think the value of the property matches the purchase price. This may mean that you no longer qualify for a product with a specific Loan to Value (LTV) limit. In this circumstance, you may wish to negotiate the purchase price with the property seller.

If you are remortgaging and the valuer down values your property, this means you may not be able to borrow as much as you would like.

If your property has been down valued, your Case Manager will be in contact to let you know your options.

What if I want to increase / decrease my loan amount after I have submitted my application?

You may be able to amend your loan amount if:

  • We have reviewed your income and outgoings and the new loan amount fits within our maximum loan criteria and
  • If the loan is to be increased, this is within the current LTV (Loan to Value) for the product you have applied for. Please note that if the product has been withdrawn from sale since you applied we can only increase your loan by a maximum of 10% or £15,000 (whichever is lower) based on the original amount you applied for. For amounts exceeding this you will need to select a new product for the additional loan. View our full mortgage range.

You can contact your Case Manager to make any applicable changes to your application. When we begin processing your application, you’ll be sent an email with contact details for your Case Manager.

What if I want to change my mortgage product?

Whilst your mortgage application is being processed you can change the product you have chosen to any that is currently available. This is subject to:

  • The LTV remaining within the maximum restrictions
  • Payment of a £90 switching fee.

View our full mortgage range.

Please note that if your property has been down valued and as a result of this you have to select a new product, the switching fee does not apply. Other fees may be applicable and further information will be given to you by your Case Manager and you can review What can I do if the property being mortgaged has been down valued?

You can contact your Case Manager to make any applicable changes to your application. When we begin processing your application, you’ll be sent an email with contact details for your Case Manager.

What if I want to change the term of my mortgage after I have submitted my application?
  • Minimum Term 5 years.
  • Maximum Term 35 years.
  • The mortgage term must end before any applicant reaches age 65 (if you would like the mortgage to extend beyond age 65 you must proceed with your application on an advised basis either in one of our branches or by calling us).
  • The term selected must still mean your mortgage is affordable. Use our borrowing calculator to find out the maximum you can borrow over any term.

You can contact your Case Manager to make any applicable changes to your application. When we begin processing your application, you’ll be sent an email with contact details for your Case Manager.

What if I want to change how I pay my fees after I have submitted my application?

If you change how you want to pay any applicable fees while your application is being processed please email your processing team.

With some of our mortgages, you may have to pay a product fee, which will be clearly displayed on each of our product pages. You can choose to pay this fee upfront or if it's affordable, you can add it to your loan. If you are adding the fee to your loan the maximum loan we have calculated must be enough to cover both the loan and the product fee.

A valuation fee may also be payable on selected products which must be paid before we can instruct this for you. If the valuation has already taken place, this fee is non-refundable even if your mortgage does not complete.

How do you value my property?

For further information about how we assess the value of the property please review our guide to valuations.

Unless you tell us otherwise, we will instruct the valuation as soon as we begin to process your application. If there is a fee payable for your valuation this will have been confirmed to you during your online application and must be paid. Once a valuation has been carried out, we can't refund the fee even if your mortgage does not go ahead.

What if I want to receive advice regarding my application?

If you would like to discuss your options and receive advice from us you can speak to a mortgage adviser

If you have already obtained a lending decision (Approval in Principle) online but would now like to receive some advice, the mortgage adviser you speak to will be able to access the information you gave us online and will use this when undertaking a full assessment of your financial needs and circumstances.

What does LTV mean?

The Loan to Value (LTV) is the amount you borrow for your mortgage as a percentage of the purchase price of the property or the valuation amount, whichever is the lower of the two. For example

Purchase Price - £100,000

Loan Amount - £85,000

LTV = 85%

I need to send you something, what is your address?

For applications already in progress our address is Central Processing Team, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.

Please include your application number on anything you send to us.

The property being purchased has been deemed as unsuitable for mortgage purposes. What does this mean?

There may be occasions where a property is not acceptable as security for a mortgage. Some reasons why a property may not be acceptable are:

  • The construction of the property has been made using non-standard materials
  • Title defects such as inadequate rights of way
  • Tenure/property types – such as studio or freehold flats
  • You may still be able to proceed with your application if you choose an alternative property.

Why have you asked for specialist reports following the valuation?

When the valuer visited the property they identified some possible work may be required. You will need to obtain and provide us with the reports that have been requested. A copy of the reports will be sent to the valuer, who will confirm if the work identified needs to be carried out as a condition of the mortgage.

In some cases, we may hold back some of the loan until you supply evidence (usually in the form of an invoice) that the work has been carried out. This is referred to as ‘a retention’. Once we receive the invoices we will refer these to the valuer, who will confirm if the retention funds can be released.

You have told me the amount of incentives I’m receiving as part of my purchase exceeds the limits allowed. What does this mean?

The maximum amount of incentives we allow on a new build property is 5% of the purchase price. If the incentive amount exceeds this we will deduct the excess amount from the purchase price and recalculate the Loan to Value accordingly. See our example below for how this would work in practice:

Purchase price = £100,000. Loan Amount = £85,000. Current Loan to Value = 85% (the loan amount is 85% of the purchase price)

Incentives = £10,000

This would be 10% of the total property value; therefore this exceeds the maximum allowed by 5% (£5,000)

We will therefore deduct £5,000 from the purchase price to calculate your new purchase price and your new Loan to Value:

Purchase price (£100,000) – incentive amount exceeding 5% (£5,000) = ‘New Purchase Price’ (£95,000)

Therefore your new Loan to Value would be:

Loan amount (£85,000) ÷ New Purchase Price (£95,000)x 100 = new LTV (89.47%)

This may mean that you no longer qualify for a product with a specific Loan to Value (LTV) limit

If you wish to proceed with your application you can either;

  • Reduce your borrowing amount to remain within the specific LTV limit.
  • Keep the amount you wish to borrow, but switch to another product with a higher LTV limit.
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Mortgage calculators

Use our simple calculator tools to work out how much your repayments could be, how much we could lend to you and if an Offset mortgage could save you money.

Your questions answered