Under regulation for the prevention of financial crime and money laundering, we have a responsibility to verify the identity of every applicant when processing a savings account.
Before you open an account with us we need to verify your identity. Depending on the type of account and how you decide to open it, we’ll either do this electronically or ask for documents to prove your identity. If you’re an existing customer, we’ll also let you know if you need to provide us with additional information.
Our identification requirements leaflet has a list of the types of documents we will accept for proof of identification and proof of address. After we have taken a record of the information we need, we’ll return your documents safely to you.
We’ll use an electronic verification system, and if this is successful, that's all we need to do. However in certain cases (for example if you are not listed on the electoral roll or you have recently moved house) we may need additional proof of identity. Please note, we may not be able to open an account for you unless suitable proof of name and address is provided.
You'll need to send us:
You'll need to bring:
We'll need to see these documents for each person opening an account and they must be originals. The same document cannot be used to confirm both your name and address. Please ensure that your full name, including initials, is on all documents presented.
We accept the following proof of name documents:
We accept the following proof of address documents:
You'll need to provide: