Head Office
Thirlestaine Hall
Thirlestaine Road
Cheltenham
Gloucestershire
GL53 7AL
1. The Financial Services Authority (FSA)
The FSA is the independant watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Whose mortgages do we offer?
We offer mortgages from the whole market.
We only offer our own mortgages.
3. Which services will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs.
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
4. What will you have to pay us for this service?
No fee.
A fee.
You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it.
5. Who regulates us?
Chelsea Building Society, Thirlestaine Hall, Thirlestaine Road, Cheltenham, Glos. GL53 7AL is authorised and regulated by the Financial Services Authority. Our FSA register number is 206039.
Our permitted business is mortgage lending and arranging and administering mortgages.
You can check this on the FSA's Register by visiting the FSA's website or by contacting the FSA on 0845 606 1234.
6. What to do if you have a complaint
- If you wish to register a complaint, please contact us:
- In writing Write to: Chelsea Building Society, Thirlestaine Hall, Thirlestaine Road, Cheltenham, Glos. GL53 7AL.
- By phone Telephone: 0845 607 6612.
- If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.
Further information about compensation scheme arrangements is available from the FSCS.