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General advice

• Ensure that the equipment you are using to access our online services cannot be overlooked by another person (much as you would do whilst entering your PIN into an ATM).
• When you have completed your transaction or wish to take a break, log-off the service and close down your Internet browser.
• It is best not to use a public computer to access your online accounts because you cannot be certain that the public computer is secure - it may be infected with a virus that will try to collect your password or other personal information, for example.
• Using an email account that is not shared with other family members will help keep your communications confidential.
• Log in regularly to check your account and tell us straight away if something is wrong.
• Make sure we have your correct email address and check your inbox regularly for new messages.

Passwords

• If you apply for one of our mortgages through the site or for one of our online accounts, do not pick a password that will be easily guessed, for example your telephone number or daughter's birthday. We have certain rules in place that make sure the password you choose is reasonably strong.
• Do not tell anybody your login information. Your password should be secret and known only to you. If you suspect somebody else knows your password, change it immediately.

Anti-virus

Viruses can be a huge problem. You should use anti-virus software to protect your computer and minimise the risk that your personal details or information might be compromised by a virus. Make sure you set up your anti-virus software so that it regularly updates itself.

Firewalls

• A firewall is a device or piece of software that is designed to control the traffic passing between your computer and the internet.
• Firewalls are a very effective security measure and limit how your computer can be accessed from the internet, which makes it harder for a hacker to attack it. Whenever you use the internet, you should have a firewall in place, especially if you're using a broadband internet connection.

Spyware

• Spyware or Ad-ware is a growing problem. Spyware is a term used to describe a type of program that tries to collect information about you and your browsing habits, often without your knowledge or consent. People are normally tricked into installing spyware programs.
• There are a number of anti-spyware programs available, many of which are free. It is a good idea to use an anti-spyware program to make sure your computer is clean.