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Accessibility

At Chelsea Building Society, we are committed to offering accessibility to all our customers.

Web accessibility

Chelsea Building Society recognises the importance of providing a website that can be used by the widest possible audience in a variety of ways. Building a website which is accessible by everyone is our ongoing commitment.


Blind & partially sighted customers

  • Different colour paper used for correspondence for those with light sensitivity issues
  • Correspondence, marketing materials and literature in alternative formats such as Braille, large print and audio.

We can also provide large print stationery for postal accounts. Once a member has declared their requirements for literature in an alternative format, all future correspondence will be sent in that format. (With the exception of mailings which can be provided upon request.)

Deaf, hearing impaired and speech impaired customers

  • Text-phone (mini-com) users can speak directly to our member contact centre at Head Office on 0345 1200 851*
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