We are aware of an issue relating to Multi-Factor Authentication which has resulted in some customers receiving a delayed SMS code from a request made in the last week. . If you have not requested a code in the last week please contact us. We are working urgently to resolve the issue as quickly as possible. We apologise for any inconvenience this has caused. If you use a Third Party Provider to view all your accounts and have received an unexpected SMS particularly through the night, this may be due to the way they acquire and verify your information. Please contact your provider.
We changed Norwich & Peterborough (N&P) Savings Accounts to Yorkshire Building Society (YBS) over the weekend of 7-8 July and all former N&P savings customers have now become YBS customers.
We would like to welcome our former N&P customers to YBS and thank them for staying with us throughout these changes.
For help with any questions about the changes call us on 0345 1200 100 or visit us in any YBS branch or agency.