The Financial Ombudsman Service (FOS)

The Financial Ombudsman Service (FOS) can be contacted at:




UK: 0300 123 91 23
Abroad: +44 20 7964 1000

Write to:

Financial Ombudsman Service
Exchange Tower
London, E14 9SR

We will send you a leaflet detailing the FOS complaints procedure with our response. If you remain dissatisfied, you have up to six months from the date of our response letter to refer your complaint to the FOS.

The European Commission provides an on-line dispute resolution (ODR) platform for goods and services bought online. This allows customers to submit their complaint through a central site and forwards it on to the right Alternative Dispute Resolution (ADR) scheme. For more information about ODR please visit

The ADR scheme for Chelsea Building Society is the Financial Ombudsman Service (FOS) and you can go to them directly as shown in the contact details above.