[x close]
Help & Support

Bereavement & Insurance

Insurance policies: What you will need to do

Insurance: What to do

  1. Register the death.

    You’ll need to register the death at any local registry office (within 5 days in England and Wales and 8 days in Scotland). Once you’ve registered the death you will be given a death certificate.

  2. Provide us with an original/certified copy of the Death certificate.

    Post them to our Bereavement Team (their contact details are listed on the right).

Insurance FAQ's

What happens to Mortgage Payment Insurance that is held with the Society?

On receipt of evidence of the death, we will arrange for all necessary policy amendments to be made and notification of these changes will be sent to you.

What happens to Home Insurance arranged with the Society?

If there is a buildings insurance policy arranged through us it must be continued until the mortgage is repaid or we are notified that alternative insurance arrangements have been made.

Please note, if the property is to remain empty in excess of 60 days, you must contact us to discuss this further with the Bereavement Team on 0345 166 9229.

What about Life policies?

If there are any life insurance policies in place, you’ll need to contact the policy provider to put a claim in place



Talk to us


If you’d like to notify us of a bereavement online we can help you get started and send you some guidance on what to do next. You’ll need to have details of the person who has passed away to hand, including their account information.

Call us

If you would like to talk with a member of our dedicated Bereavement Team, you can call us between 9am and 5pm Monday to Friday.

0345 166 9229

Write to us at the Address below:

Bereavement Team
Customer Service Centre
Yorkshire Building Society
Yorkshire House
Yorkshire Drive

back to top

Call us

9am - 5pm: Mon to Fri
9am - 1pm: Sat

0345 850 4041*


Manage preferences

Select the cookies that you are happy for us to collect in order to personalise and enhance your experience.

Your preferences will be valid for 12 months. You can review your choices at any time in your browser settings. To find out how to manage your cookies and what information is being collected read our cookie policy

Cookies strictly necessary

Essential for performance. These allow you to browse and navigate our website.

Performance (analytics) cookies

Used to understand how people use our website. These allow us to track users through the site so we can make informed decisions on improvements.

Advertising cookies

Used to try and understand which of our products and services are relevant to you.

Save changes