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Mortgage helpand support

Taking out a mortgage is likely to be the biggest financial commitment of your life so you might need some help and guidance along the way.

Help and support for your mortgage

The application process explained

From submitting your application to completing your mortgage, we're here to help every step of the way.

Our lending criteria

Find out how we decide who to lend to and what information you’ll need to provide for a mortgage application.

Fees and other charges

It's important that you know the costs involved in a mortgage application, before you apply.

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Other useful information

Here's some links to other pages you might find helpful:

Verifying your identity - Information on what documents you’ll need to provide for your mortgage application.

Online mortgage applications - When applying for a mortgage online with us, you won’t receive advice on your application.  Find out what this means with our guide.

Mortgage calculators - If you're interested in a new mortgage or switching your current deal, you can use our Repayment and Borrowing Calculators to find out the costs involved.

Mortgage rules - The purposes for which the mortgage loan may be used and the form of security we require.

Transfer of equity - There may come a time when your circumstances changes and you need to add or remove someone from, or to, a joint mortgage. Let us guide you through what’s involved.

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Mortgages with Chelsea Building Society – guiding you through the process

We know that taking out a new mortgage or switching your existing deal can be a stressful and complicated time. As well as our help pages we have a number of guides to help remortgage  customers, first time buyers  or existing customers who are moving home.

In addition there are guides on our mortgage products,  a breakdown of typical mortgage costs  and a checklist for buying your next home.

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Mortgage calculators

Use our simple calculator tools to work out how much your repayments could be, how much we could lend to you and if an Offset mortgage could save you money.

Your questions answered

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 744 6622*