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Online account help

What to do when you're having trouble registering for an online account or can't login.

How do I get my customer number?

When you go through an online savings application or online mortgage application you will create a password which you'll use to login to thechelsea.co.uk in future.

  • For a new online savings account, once your application is finished, we'll send you a welcome letter in the post. The letter will include a 10-digit customer number (this is not your account number).
  • For a new mortgage application (Approval in Principle) you will have been given your 10-digit customer number during the application.

How do I login?

To login, visit thechelsea.co.uk and click 'Login' in the top right hand corner. The system will ask you to enter your customer number on the first screen, followed by 3 characters from the password you created as part of your initial application and your date of birth.

After you've logged in, you can set up a Username using the menu option on the right under 'My details'. You can then use your Username in place of your Customer Number when you login in the future (although both are valid to use for logging in).

To improve your online security, we'll ask you to enter some memorable security questions the next time you login.

How can I register to view an account online?

If you have already got an account with us which was opened in a branch, over the phone or by post, you can also register for online access to the account.

To register your account, click 'Register' in the top-corner of the page. From the Online Account page you can click 'Register now' to begin the registration process. You will need to provide some personal details along with your account number. You will also be asked to create a password which you'll use to login to thechelsea.co.uk in future.

Once registration is complete, we'll write to confirm your 10-digit customer number which you will need to login for the first time. As we send this in the post, it's important that before you register you make sure we hold the correct address for you on our records.

What do I do if I've forgotten my username or don't have a customer number?

If you've lost or forgotten your customer number or can't remember the username you created, you can call our contact centre on 0345 850 4041 and they will be able to help. Your identity will need to be verified so it would be a good idea to have your account number to hand when you call.

How do I login if I've forgotten my password?

If you want to login but can't remember your password, you need to click the 'forgotten your password' link on the first Login page.

You'll then be able to reset your password by providing some personal details and completing our security checks.

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