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Managing your Chelsea Building Society Accounts

Chelsea Building Society branches became Yorkshire Building Society branches in 2016

The Yorkshire Building Society branch network

Chelsea Building Society customers who opened accounts in branch before 5 September 2016 can call into any one of over 240 Yorkshire Building Society branches or local agencies to manage their accounts depending on the type of account they hold.

Managing your accounts in a Yorkshire Building Society branch or local agency

The services available in a branch or local agency are:

  • Paying in cash/cheques/bankers drafts and withdrawing cash
  • Change of customer details
  • Change of address
  • Transfers to other accounts
  • Electronic payments
  • Setting up or amending Standing Orders
  • Notice to close accounts
  • Payments to a Chelsea Building Society Mortgage

Our agency network

To service as many of our customers as possible across as many locations as we can, Yorkshire Building Society carefully selects businesses to act as an agency on our behalf. Agencies are able to offer Yorkshire Building Society savings accounts and simple savings transactions. Yorkshire Building Society agencies are generally located in more local areas and offer a great personal service to our customers. There are some differences between Yorkshire Building Society branches and Yorkshire Building Society agencies such as daily and weekly withdrawal limits.

The Chelsea Building Society brand is staying

We have not made changes to the way you access your accounts online or over the phone. These services are the same as they always have been. If you want to apply for a new Chelsea Building Society account or product you will now need to apply over the phone or online.

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How to manage your CBS Accounts

 

YBS location

by phone

online

MORTGAGES
Information and advice about an existing mortgage

 

INSURANCE
Home insurance and mortgage related protection

 

 

SAVINGS
Help and support

 

SAVINGS
Paying in cash/cheques or bankers drafts and withdrawing cash (dependent on the Terms & Conditions of the account)

 

 

TO APPLY FOR A CBS MORTGAGE

 

TO APPLY FOR A CBS SAVINGS ACCOUNT

 

 

To find out more, contact us by telephone or visit in branch.

 

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What can I do with my account online?

The table below shows which online services are available for each of our savings products.

Online

  View statements Pay in using debit card Online transfers Standing orders Amend interest instructions Close account
Fixed Rate Access ebond Yes Yes* Yes No Yes Yes
e-Saver Yes Yes Yes To another CBS or YBS account Yes Yes
eISA - issue 4 Yes Yes Yes To another CBS or YBS account No Yes
Fixed Rate eISA Yes Yes* No No No No
Fixed Rate eBond Yes Yes* No No Yes No

Tax-free

  View statements Pay in using debit card Online transfers Standing orders Amend interest instructions Close account
Fixed Rate ISA Yes Yes* No No Yes No
Triple Access Saver ISA Yes Yes Yes No Yes Yes
Instant ISA Yes Yes Yes No Yes Yes
Cash ISA Saver Yes Yes Yes No Yes Yes
Monthly Income ISA Yes Yes Yes No Yes Yes
Online Help to Buy ISA Yes Yes Yes No No Yes

Fixed-Term

  View statements Pay in using debit card Online transfers Standing orders Amend interest instructions Close account
Fixed Rate Bond Yes Yes* No No Yes No
Fixed Rate Access Bond Yes Yes* Yes No Yes Yes

Easy access

  View statements Pay in using debit card Online transfers Standing orders Amend interest instructions Close account
Triple Access Saver Yes Yes Yes No Yes Yes**
Access Saver Yes Yes Yes Yes Yes Yes
Postal Saver Yes Yes Yes No Yes Yes
Instant Saver Yes Yes Yes No Yes Yes
Call Direct Yes Yes Yes No Yes Yes
Offset Yes Yes Yes Yes No Yes
Offset Plus Yes Yes Yes No No Yes
Cash Transactor (passbook) Yes No No No No No
Cash Transactor (statement) Yes Yes Yes Yes No Yes
Registered Charities Yes No No No No No
Community Saver Yes No No No No No

Regular savings

  View statements Pay in using debit card Online transfers Standing orders Amend interest instructions Close account
Regular Saver Yes Yes Yes No Yes Yes
Monthly Regular Saver Yes Yes Yes No Yes Yes

* While open for deposits
** Subject to maximum no. of withdrawals

Once you register for online access to your accounts, you can also use the same password for any telephone transactions (subject to the terms of your account).