Phishing is a common type of fraud where a fraudster tries to trick people into revealing their online security passwords. The passwords will then be used to gain access to online accounts and commit theft.
A fraudster sends out a fake email that has been designed to look like a legitimate one from a financial organisation. The email directs or encourages people to visit an internet site to revalidate or reactivate access to their online accounts.
The internet site is fake. It has been designed to look like the target organisation's real internet site so may look very realistic. The website will contain a form for people to enter their passwords and other personal information. Once some passwords have been collected, they will be used to try to commit fraud.
If you receive a Phishing email, DO NOT REPLY and DO NOT FOLLOW any of the instructions in it, even if the tone of the email suggests that action is required urgently.
If you receive a suspicious email, please forward it to us at firstname.lastname@example.org . This is a service provided by a specialist third party company; your report will be investigated and action will be taken to close down any fake websites to protect you and other customers who may have been targeted. Please note that you will not receive a response to your email.
For more information please look at our frequently asked questions.