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Important notice: we are carrying out some maintenance on our computer systems on Saturday 4th and Sunday 5th June. Find out how our services are affected

Call us

You can simply call us by using one of our helpline numbers below. In order for us to deal with your account more efficiently please have your account number to hand.

Mortgage telephone numbers

Existing mortgage customers

0345 166 9300*

Speak to one of our advisers between:

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat

Or, by using our automated line 24 hours a day you can:

  • make a mortgage payment by debit card
  • check your mortgage balance
  • if you’re already registered for access to your account online, you can also reset your password.

Existing mortgage customers

Moving home or need to switch mortgage deal?
0345 166 9301*
  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat

New mortgage customers

0345 1200 842*
  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
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Savings account telephone numbers

Existing savings customers

0345 744 6622*

Speak to one of our advisers between:

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat

Or, by using our automated line 24 hours a day you can:

  • check your balance and recent transactions**
  • reset your password

** Please note: online account holders cannot check their balance or recent transactions by calling this number. To do this please log into your online account.

Online support

0345 850 4041*
  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
     

New customers

0345 166 9219*
  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat

Lost or stolen LINK cards

0345 603 5066*
  • 24 hours a day, 7 days a week
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Other telephone numbers

Buildings & Content Insurance

New quotes
with Royal and Sun Alliance
0345 672 2800*
Non mortgage customers
with Royal and Sun Alliance
0345 672 2800*
  • 8am – 8pm Mon to Fri
  • 9am – 1pm Sat
Existing insurance queries held with your mortgage account
0345 603 4897*

Mortgage Life Cover

Lifestyle Protection Unit
0800 132 351*
  • 9am – 5pm: Mon to Fri

Overseas callers – all queries

(+44) 1242 874 996*
  • 8am – 8pm: Mon to Fri
  • 9am – 1pm: Sat
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