Based in Cheltenham, our teams are fully trained, efficient and ready to give you the friendly, welcoming service you deserve.

Whether you need to find your local branch, make an enquiry or contact a specific department at our Head Office you're sure to find a way of contacting us here.

We're always happy to help, so please click on the type of enquiry you have below and we'll direct you to the numbers you need:

New customers

I'm not a Chelsea customer
and would like to talk to someone about your products and services

Existing customers

I'm an existing customer
and would like to talk to someone about taking new or different products or services

Mortgage intermediaries
If you are a mortgage intermediary please visit our dedicated website www.chelseaintermediary.co.uk.

We welcome your feedback
We value your views so tell us if you have had a great experience with us, if you have any ideas or suggestions, we welcome them all! Our customer feedback form gives you the opportunity to have your say!

Making a complaint
We try to deliver a consistently high level of customer service but recognise that occasionally mistakes or misunderstandings can occur. Our 'How we will handle your complaint' leaflet gives details of how to make a complaint and what we will do to address your concerns.

Love what you do!
For more information about the benefits of working for Chelsea and our current vacancies, please see our careers pages.

Contact us by post
If you would like to contact us by post, please use our branch locator to find the address of your local branch. Otherwise write to us at our Head Office address outlined below. If you know the specific department you wish to write to, please include this in the address line.

Chelsea Building Society
Thirlestaine Hall
Thirlestaine Road
Cheltenham
Gloucestershire GL53 7AL