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Existing customers - please note that for security reasons we cannot include personal account information in email responses. If your question is account-specific and you are registered for Online Services, please login to your account and go to the Message Centre to contact us. This will enable us to respond to you securely and give account-specific information. If you are not registered for Online Services please ring us on 0345 850 4041* to discuss your account; alternatively you can register online to use our Online Services.