Mortgage telephone numbers
Existing mortgage customers
General enquiries
0345 166 9300*
Speak to one of our advisers between:
9am - 5pm: Mon to Fri
9am - 1pm: Sat
Or, by using our automated line 24 hours a day you can:
- make a mortgage payment by debit card
- check your mortgage balance
- if you’re already registered for access to your account online, you can also reset your password.
Existing mortgage customers
Moving home or need to switch mortgage deal?
0345 166 9301*
9am - 5pm: Mon to Fri
9am - 1pm: Sat
New mortgage customers
0345 1200 842*
9am - 5pm: Mon to Fri
9am - 1pm: Sat
Savings account telephone numbers
Existing savings customers
0345 744 6622*
Speak to one of our advisers between:
9am - 5pm: Mon to Fri
9am - 1pm: Sat
Or, by using our automated line 24 hours a day you can:
- check your balance and recent transactions**
- reset your password
** Please note: online account holders cannot check their balance or recent transactions by calling this number. To do this please log into your online account.
Online support
0345 850 4041*
9am - 5pm: Mon to Fri
9am - 1pm: Sat
New customers
0345 166 9219*
9am - 5pm: Mon to Fri
9am - 1pm: Sat
Other telephone numbers
Buildings & Content Insurance
New quotes
with Royal and Sun Alliance
0345 672 2800*
Non mortgage customers
with Royal and Sun Alliance
0345 672 2800*
9am - 5pm: Mon to Fri
9am - 1pm: Sat
Existing insurance queries held with your mortgage account
0345 603 4897*
Mortgage Life Cover
Lifestyle Protection Unit
0800 132 351*
Overseas callers – all queries
(+44) 1242 874 996*
9am - 5pm: Mon to Fri
9am - 1pm: Sat