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Please note our telephone lines are open 9am-5pm Monday – Friday and 9am – 1pm Saturday.

Call us

You can simply call us by using one of our helpline numbers below. In order for us to deal with your account more efficiently please have your account number to hand.

Mortgage telephone numbers

Existing mortgage customers

General enquiries
0345 166 9300*

Speak to one of our advisers between:

  • 9am - 5pm: Mon to Fri
  • 9am - 1pm: Sat

Or, by using our automated line 24 hours a day you can:

  • make a mortgage payment by debit card
  • check your mortgage balance
  • if you’re already registered for access to your account online, you can also reset your password.

Existing mortgage customers

Moving home or need to switch mortgage deal?
0345 166 9301*
  • 9am - 5pm: Mon to Fri
  • 9am - 1pm: Sat

New mortgage customers

0345 1200 842*
  • 9am - 5pm: Mon to Fri
  • 9am - 1pm: Sat
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Savings account telephone numbers

Existing savings customers

0345 744 6622*

Speak to one of our advisers between:

  • 9am - 5pm: Mon to Fri
  • 9am - 1pm: Sat

Or, by using our automated line 24 hours a day you can:

  • check your balance and recent transactions**
  • reset your password

** Please note: online account holders cannot check their balance or recent transactions by calling this number. To do this please log into your online account.

Online support

0345 850 4041*
  • 9am - 5pm: Mon to Fri
  • 9am - 1pm: Sat
     

New customers

0345 166 9219*
  • 9am - 5pm: Mon to Fri
  • 9am - 1pm: Sat

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

*When our office is closed this is an automated service; a colleague will be in touch when we reopen.

Alternatively you can visit your local branch or report it online

Report a lost/stolen card
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Other telephone numbers

Buildings & Content Insurance

New quotes
with Royal and Sun Alliance
0345 672 2800*
Non mortgage customers
with Royal and Sun Alliance
0345 672 2800*
  • 9am – 5pm Mon to Fri
  • 9am – 1pm Sat
Existing insurance queries held with your mortgage account
0345 603 4897*

 

Mortgage Life Cover

Lifestyle Protection Unit
0800 132 351*
  • 9am – 5pm: Mon to Fri

Overseas callers – all queries

(+44) 1242 874 996*
  • 9am – 5pm: Mon to Fri
  • 9am – 1pm: Sat
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