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Verifying youridentity

Why we need to verify your identity

We have a responsibility to verify your identity when you are opening a savings account or applying for a mortgage. This is under regulations for the prevention of financial crime and money laundering.

How we verify your identity

We use an electronic verification system, and if this is successful, that's all we need to do. However in certain cases (for example if you are not listed on the electoral roll or you have recently moved house) we may need additional proof of identity.

We may not be able to proceed with a mortgage application or new savings account unless suitable proof of name and address is provided.

Your identification documents

If we are not able to identify you using the electronic verification system, you will need to provide documentation to prove your identity and your address (this could be more than one document). Some popular forms of ID are:

  • Current signed passport
  • Current EU or UK photocard driving licence (full or provisional) or full UK driving license (old style)
  • EU member state ID card
  • Signed employer ID card
  • Armed forces ID card

For a full list of the types of documents we will accept you can read our Identification Requirements leaflet.


Copies or details of Proof of Identity will be taken and retained by the Society.

Please note, we can accept originals or copies of documents, though we are unable to accept photographs of ID as a valid form of identification. If you’re sending documents through the post which have a photo or signature on them you should send copies and not the originals. If it is more convenient you can also take your documents to a local Yorkshire Building Society branch or agency. It will help if you have your account number with you when you visit.

Documents can be posted to:

Customer Service Centre
Chelsea Building Society
Yorkshire House
Yorkshire Drive

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