We have a responsibility to verify your identity when you are opening a savings account or applying for a mortgage. This is under regulations for the prevention of financial crime and money laundering.
We use an electronic verification system, and if this is successful, that's all we need to do. However in certain cases (for example if you are not listed on the electoral roll or you have recently moved house) we may need additional proof of identity.
We may not be able to proceed with a mortgage application or new savings account unless suitable proof of name and address is provided.
If we are not able to identify you using the electronic verification system, you will need to provide documentation to prove your identity and your address (this could be more than one document). Some popular forms of ID are:
For a full list of the types of documents we will accept you can read our Identification Requirements leaflet.
Copies or details of Proof of Identity will be taken and retained by the Society.
Please note, we can accept originals or copies of documents, though we are unable to accept photographs of ID as a valid form of identification. If you’re sending documents through the post which have a photo or signature on them you should send copies and not the originals. If it is more convenient you can also take your documents to a local Yorkshire Building Society branch or agency. It will help if you have your account number with you when you visit.
Documents can be posted to:
Customer Service Centre
Chelsea Building Society