Privacy

How we use your personal information

• what personal information we need to collect
• why we need it
• where we may obtain personal information from
• how long we keep personal information for
• who we may share your personal information with.

Your information rights

1. The right to be informed

   You have the right to be informed about the collection and use of your personal data. We will provide details on how we use your personal information on this page and in our ‘How we use your personal information’ booklet.

2. The right of access

   You have the right to request copies of the personal information that we hold about you. You may make a request in writing (including email) or verbally (e.g. by calling us). There is no charge to make such a request and we will aim to respond within one calendar month.

3. The right to rectification

   You have the right to have inaccurate personal data rectified, or completed if it is incomplete.

4. The right to erasure

   You have the right to request that your personal data erased, subject to certain criteria being met. This is also known as ‘the right to be forgotten’. You may make a request in writing (including email) or verbally (e.g. by calling us). There is no charge to make such a request and we will aim to respond within one calendar month.

5. The right to restrict processing

   You have the right to request the restriction or suppression of your personal data, subject to certain criteria being met. There is no charge to make such a request and we will aim to respond within one calendar month.

6. The right to data portability

   Where you have provided personal information to us, you have the right to request ‘data portability’ which allows you to obtain and reuse your personal data for your own purposes and move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.

7. The right to object

   You have the right to object to the processing of your personal data in certain circumstances, for example, for direct marketing purposes. You may make a request in writing (including email) or verbally (e.g. by calling us). There is no charge to make such a request and we will aim to respond within one calendar month.

8. Rights in relation to automated decision making and profiling.

   You have the right to request information on how we use automated decision making and have decisions made by automated means reviewed and evaluated by a person.

You can find information on your rights in respect of your personal information in our booklet Your Rights and Data Protection (331 KB) . If you wish to evoke any of your information rights, you may do so by writing to us at:

Data Protection Officer
Yorkshire House
Yorkshire Drive
Bradford
West Yorkshire
BD5 8LJ

You may also make a request by emailing us at dpo@ybs.co.uk or by calling us on 0345 1200 100.

Your right to complain

If you have any concerns over how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO). You can make a complaint via their website or by contacting them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745

Updating your personal information

If you wish to update any of your personal information, you may do so by writing to the Customer Relations Department at the address above, by calling 0345 1200 100 or by visiting your local branch.

Marketing

We will only contact you in relation to marketing activities if you have opted in to such communications and where we have your consent. We will only contact you using methods you have agreed to. This may include post, face to face, email, text message, telephone or any other available messaging service.

You can withdraw your consent to marketing at any time by calling 0345 1200 100, visiting your local branch or by logging on to your online account.

We do not contact children with details of products, services and offers, but we may send them birthday greetings. We will ask them for ID when they are 16 years old and ask them to choose whether they want to be kept informed of products, services and offers.

If you subscribe to one of our special customer services e.g. our Savings Pledges—to be kept informed of new savings accounts by email, we will use these details for this service until you unsubscribe from this service and these details will be removed. These services are not linked to and do not affect the marketing permissions and other details you have registered with us. We will not sell your details to other organisations but may use marketing agents to act on our behalf.

Cookies

We use technical methods (called "cookies") to identify what stage in an application process you are at, improve your experience by making it quicker and easier for you to use the site, identify how effective our advertising is and provide you with information in the future we believe is relevant to you.

You may find out more about how we use cookies and how to manage these on our Cookies Page .

Communication

We may record and monitor all communications with us to improve the quality of our service, for staff training and for your protection and security.

If you choose to communicate with us via email, you should note that ordinary email is not always secure. We recommend that you do not send us any confidential or sensitive personal information to us via email. Where you have requested that we correspond with you via email, we will only send confidential information about your accounts to you where we are required to do so and where it is suitably protected.

Communication

This Privacy Policy only covers the content relating to Yorkshire Building Society and while you are on our website. If you choose to visit another website by clicking any external links, you will need to review the privacy notice on the website for details on your information rights.

Updating our privacy notice

This notice was last updated on 31/12/2019.