Redemption statements will normally be sent by the end of the next working day.
Be aware that mortgage payments will only be included in the redemption figure once the funds have fully cleared. This takes 5 working days from the date the payment is made to the mortgage account.
Redeeming by cheque
If you decide to redeem by cheque, please ensure that you use the redemption figure stated under 'Redemption payment by cheque'. You'll also need to include enough daily interest to cover for postage of the cheque.
Requesting title deeds
Title deeds will be sent out by recorded delivery on the working day following receipt of the request. We do not hold title deeds for any properties in England and Wales where the mortgage completed after January 2004.
You must be a member of our panel of conveyancers in order to request a redemption statement or title deeds using our secure online form.
If you have questions about the form, or you need help, please call 0345 166 9300.