Multi-factor authentication
We have changed how we verify your identity when accessing and managing your accounts online
What is multi-factor authentication?
Why have we made these changes?
What does this mean for you?
What do I need to do?
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More of your questions answered
When you do this you will need to be able to receive an automated call to the correct number to verify the changes. If the telephone number registered against your account isn't accessible, or if all of your telephone numbers are wrong you will need to contact our Customer Contact Centre on 0345 850 4041, or visit your local Yorkshire Building Society branch to get your telephone number updated. You can find your nearest branch or agency here.
Yes. There are no restrictions as long as the mobile phone number is logged against your account. However, you must have network signal rather than WIFI to be able to receive the message
Some payments do not always require multi-factor authentication. However, if you have made multiple payments within a short period of time, you may be asked to authenticate.
Customers who are hard of hearing will be able to select to receive a text message to their mobile phone rather than receive a phone call
We will only send you a text message if you trigger this through a transaction or login. We will never send you a link to click through or ask you to reply to a text message. If you are concerned about a text message you have received you should contact us immediately.
Yes, when you log in to the website you will be asked to authenticate. We will contact you via your mobile phone or landline depending on your preference.
Please add 0345 850 4041 to your list of safe callers with your call protection provider. This will prevent the authentication call being blocked.