General advice

  • Ensure that the equipment you are using to access our online services cannot be overlooked by another person (much as you would do whilst entering your PIN into an ATM)
  • When you have completed your transaction or wish to take a break, log-off the service and close down your Internet browser
  • It is best not to use a public computer to access your online accounts because you cannot be certain that the public computer is secure - it may be infected with a virus that will try to collect your password or other personal information, for example
  • Using an email account that is not shared with other family members will help keep your communications confidential
  • Log in regularly to check your account and tell us straight away if something is wrong
  • Make sure we have your correct contact details, including an up to date mobile phone and/or landline number and email address. Check your email inbox regularly for new messages.

Passwords

If you apply for one of our mortgages through the site or for one of our online accounts, do not pick a password that will be easily guessed, for example your telephone number or daughter's birthday. We have certain rules in place that make sure the password you choose is reasonably strong.
Never reveal your password to anyone or write it down.

Anti-virus

Viruses can be a huge problem. You should use anti-virus software to protect your computer and minimise the risk that your personal details or information might be compromised by a virus. Make sure you set up your anti-virus software so that it regularly updates itself.

Firewalls

 A firewall is a device or piece of software that is designed to control the traffic passing between your computer and the internet.
Firewalls are a very effective security measure and limit how your computer can be accessed from the internet, which makes it harder for a hacker to attack it. Whenever you use the internet, you should have a firewall in place, especially if you're using a broadband internet connection.

Spyware

Spyware or Ad-ware is a growing problem. Spyware is a term used to describe a type of programme that tries to collect information about you and your browsing habits, often without your knowledge or consent. People are normally tricked into installing spyware programmes.
There are a number of anti-spyware programmes available, many of which are free. It is a good idea to use an anti-spyware programmes to make sure your computer is clean.

Latest fraud and scams updates

Further information to help you to protect
yourself

How we protect you online

An overview of the security measures we take
to protect you