Finding the help you need

We're here to make sure you have all the support you need when it comes to managing the finances of the deceased.

Register the death

  The first step you'll need to take is to register the death. This must be done within 5 days in England and Wales, or 8 days in Scotland. 

After you've registered the death, you'll be given a death certificate. We'll need to see the death certificate so we can help you manage the accounts and finances of the deceased. 

Get in touch 

To let us know about a death, to freeze an account, or to get help with understanding what to do next, please get in touch using one of the contact methods below.

Use our online form

You can let us know about a bereavement by using our online form.

Give us a call

If you'd like to talk with a member of our team, you can call us between 9am and 5pm, Monday to Friday. 

0345 166 9229

Come into branch

If you'd prefer to speak in person, you can visit one of our branches. Remember to bring along a copy of the death certificate. 

Write to us 

Bereavement Team
Customer Service Centre
Yorkshire Building Society
Yorkshire House
Yorkshire Drive

Helpful terms and useful contacts 

Browse our bereavement terms to better-understand how everything works and find a list of contacts which you may find useful.