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Help & support

We're always here when you need us

Managing your money is simple and straightforward when you have the right information and support at your fingertips. That’s why you can always rely on our help and support section. Whatever you need to know about savings and mortgage accounts, how to manage your online account or transferring money, we’re here to help.

Other useful information

Here's some links to other pages you might find helpful:

– if you're thinking of taking out a new mortgage or you’re an existing Chelsea mortgage customer.

– view current interest rates for Savings accounts and previous rate information for current and withdrawn accounts.

– if you have a bond or ISA coming to an end soon, you’ll find information on what happens next.

R85 – Getting tax-free interest on your savings

From 6 April 2015, a 0% tax rate for savings means more pensioners, low earners, or those with only investment income, can have some or all of their savings interest paid without tax being deducted. For more information and to check if you're eligible please go to gov.uk/taxfreesavings. . If eligible, adults and children can be registered for gross interest by completing the Getting your savings interest without tax taken off (form R85) (70 KB) for each account held with the Society. This form is available by calling us on 0345 166 9219*. If you are not eligible to receive gross interest then interest will be paid with tax deducted. Please note, gross interest can only be paid to customers who are aged 16 or over if they are the named account holder.

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