[x close]


Log-in to send a secure message.

1. Log in to your account

Online Services users can send us a secure message simply by logging into their account.

Not registered?

If you are not registered for Online Services please ring us on 0345 850 4041* to discuss your account; alternatively you can register online to use our Online Services.

2. Write message

On the Contact Us menu, under 'Message center, select 'Write New'.

As well as sending us a message, this service provides an integrated self-help option and unlike email allows us to include personal or account specific details in our reply.

3. Email notification

You also have the option to receive an email notification to tell you when we've replied to your secure message.

The reply is available to view the next time you log in.

Get in touch

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 850 4041*


Your questions answered

To answer your queries or to help find further information on our products and services, why not take a look at our frequently asked questions.