[x close]

Coronavirus – Mortgage information

Mortgage payment holidays (also known as payment deferrals)

Mortgage payment holidays (deferral) were available from the start of the pandemic (for a maximum of 6 months). The deadline for a new payment holiday application ended on the 31st March 2021, and any existing payment holiday arrangement ended on the 31st July 2021.

If you're still worried about meeting your future mortgage payments please call us on the number below as soon as possible, to talk through your options.

0808 156 1158*
9am - 5pm Mon-Fri
9am - 1pm Sat

You can also see how we can help by visiting our Trouble paying your mortgage page.

If you need any support accessing our information we can provide information in other formats and through other channels.

Further help and support if you’re struggling

  • The Money Advice Trust can offer guidance on dealing with day to day budgeting and advice on how to manage unsecured debts. Call them on:
    0808 808 4000
  • Money Advice Service Coronavirus Support page Has useful information including information around debt, recovery action plans, redundancy, bereavement and more.


back to top

Furloughed income & lending policy

Furlough income

Currently, we don’t accept furlough income for mortgage applications.

Furloughed applicants must be back at work on their full salary before we can consider their income for a mortgage application.

For joint mortgage applications, where one applicant is on Furlough we will assess the affordability of the mortgage using only the salary of the applicant who is not on Furlough.

Maximum loan to value changes

We can now offer mortgages on the following:

  • If you’re purchasing a new property the maximum loan-to-value (LTV) is 90%
  • If you’re re-mortgaging your property the maximum LTV is 90% LTV or less
  • New Build purchases up to a maximum of 85% LTV
back to top

Your questions answered

Call us

9am - 5pm: Mon to Fri
9am - 1pm: Sat

0345 744 6622*

Manage preferences

Select the cookies that you are happy for us to collect in order to personalise and enhance your experience.

Your preferences will be valid for 12 months. You can review your choices at any time in your browser settings. To find out how to manage your cookies and what information is being collected read our cookie policy

Cookies strictly necessary

Essential for performance. These allow you to browse and navigate our website.

Performance (analytics) cookies

Used to understand how people use our website. These allow us to track users through the site so we can make informed decisions on improvements.

Advertising cookies

Used to try and understand which of our products and services are relevant to you.

Save changes