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Coronavirus – Mortgage information

Mortgage payment holidays (also known as payment deferrals)

Mortgage payment holidays (deferral) were available from the start of the pandemic (for a maximum of 6 months). The deadline for a new payment holiday application ended on the 31st March 2021, and any existing payment holiday arrangement ended on the 31st July 2021.

If you're still worried about meeting your future mortgage payments please call us on the number below as soon as possible, to talk through your options.

0808 156 1158*
9am - 5pm Mon-Fri
9am - 1pm Sat

You can also see how we can help by visiting our Trouble paying your mortgage page.

If you need any support accessing our information we can provide information in other formats and through other channels.

Further help and support if you’re struggling

  • The Money Advice Trust can offer guidance on dealing with day to day budgeting and advice on how to manage unsecured debts. Call them on:
    0808 808 4000
  • MoneyHelper Coronavirus Support page has useful information including information around debt, recovery action plans, redundancy, bereavement and more.


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Lending policy

Maximum loan to value changes

We can now offer mortgages on the following:

  • If you’re purchasing a new property the maximum loan-to-value (LTV) is 90%
  • If you’re re-mortgaging your property the maximum LTV is 90% LTV or less
  • New Build purchases up to a maximum of 85% LTV
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Your questions answered

Call us

9am - 5pm: Mon to Fri
9am - 1pm: Sat

0345 744 6622*

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