Important information for customers

• We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. If you do have an issue, please try later. We apologise for any inconvenience.

  
  

• We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this and expect the site to be fully up and running by ... . We apologise for any inconvenience.

  
  

• We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this therefore please try again later. We apologise for any inconvenience.

  
  

• We are aware of an issue on our website, where customers are intermittently unable to log into their accounts. We are investigating the issue and will provide an update as soon as possible. We apologise for any inconvenience.

  
  

• We're upgrading our systems on Saturday 21 and Sunday 22 May. Find out how our services are affected.

• Due to unforeseen circumstances some of our phonelines will be closed for a period of time, or open with limited number of agents. We are sorry for any inconvenience caused, Thank you for your patience at this time.

Our Contact Centre's opening hours change over the festive period

Of course you can still access your accounts online. Check out our Contact Centre's festive period opening hours.

We’re making some important changes

We have announced proposals to make changes to our branch network so we can deliver better long-term value. This will benefit nearly 3 million customers. Find out more